So Wednesday afternoon a lady comes in about getting a funeral program. We talk for a moment and she pulls up a link to show me her example. I see one sheet with a picture screened int he background and some text over it. Very nicely done. She says it will be an 8 page program but her phone wont show me the other pages. Oh, and she needs these by end of business Friday. So I tell her to send me the files right away so I can see about getting it done. About 4PM she sends me the link to the sample she had. She wasn’t lying, it was 8 pages. However the page she showed me was the easiest one in the bunch! There were 5 pages covered about 2/3 with cropped photos and text wrapping around the photos, 2 pages like the one she showed me and the last page with a cropped picture of the person’s head screened in the background and a lot of text. This would be a lot of work. I mean a LOT of work. Like at least 5 hours of design time screwing with these photos and text, which I don’t have. So I emailed her a few minutes later declining the job. I explained how I couldn’t do that job by her deadline without compromising about 10 other jobs already in house. I offered her the contact information of 2 freelancers who do work with us regularly, one of which specializes in funeral stuff. At 5 PM I went home.
I walk in today around 10 after my BNI meeting and I have a job jacket on my desk with about 20 photos in it, as well as 10 emails with photos and text attached. NONE of the emails seem to acknowledge the one I sent her the night before saying that we couldn’t do the layout. So I called her, and ended up leaving a voice mail. I also emailed her saying the same stuff and giving her the same info again.
I don’t want her walking in here expecting a program when I don’t have one for her. Even though I have told her more than once I would still feel bad. So I just called and emailed again a few minutes ago. No reply for either. OK, done eating lunch, back to work. I’ll update you if anything else happens. My guess is that she will call around 4 PM looking for a proof and claim to have not got any of my messages. We’ll see.
Sure enough, 9:00 AM on Friday she walks in asking if we have a proof for her to look at. I had to tell her no and that I called and emailed multiple times telling her we couldn’t do it. She looked white as a ghost after that, which was hard to do since she is black, and just started mumbling. I handed her back an envelope with her pictures and suggested she still contact the independent guy I gave her info for. I will even come in in Saturday and print it for her if need be. This sucks because now I feel bad, all because she was too busy or distracted to read her damn emails and check voice mail.