We now do vinyl banners in my store. We have always offered them but have used an outside vendor to finish them for us. The turnaround time is pretty fast, usually 2-3 days maximum, but we quote 4 days to give us a cushion, just in case. When we SAY 2-3 days, something always happens. Now we can do banners up to 50″ maximum on one side in house and turn those around in 24 hours or less. We still quote 2 days to give us the same cushion but know that in a pinch we can deliver faster. Larger banners are still sent out and quoted at the longer delivery time.
Last week on Wednesday I got an email requesting a quote for 2 different banners. One was 2′ x 6′ and the other was 8′ x 8′. So I reply back with the costs for each, noting also the delivery times once the artwork was received or approvesd should we have to create it. The 8’x 8′ would take 4 days and the other one would be faster at 2 days. On Friday they replied back asking if the 8′ x 8′ one included pole pockets on it. That is where the material is hemmed over to allow a pole to slide in for mounting it. I told them that it includes that if that is what they needed and reiterated that it takes 4 days to produce.
On Tuesday I was following up on old quotes so I contacted these people again, both by phone and email. In the email I repeated the prices and delivery times. Today I get a call about the banners. They asked AGAIN if the 8′ x 8′ included pole pockets. I replied that yes it did if that is what they wanted. GREAT she says, if I order today can I pick it up tomorrow? Now what part of 3 fucking emails and a phone message did you not get? I took a deep breath and then told her than no, she could NOT get it tomorrow because the larger size takes 4 days to produce, LIKE I MENTIONED IN ALL OUR PREVIOUS EMAILS. “Well I have to have it tomorrow, what can you do?” she asks? Why is it so damn tempting to just say “Not a fucking thing.”?